Frequently Asked Questions
Everything you need to know about your Sorelle beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email with a tracking link. You can use this link to monitor your shipment's progress in real-time.
Are Sorelle products cruelty-free?
Yes, we are committed to ethical beauty. All Sorelle products are 100% cruelty-free and are never tested on animals at any stage of production.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How do I know which product is right for my skin type?
Each product page includes a detailed 'Skin Type' guide. You can also take our online Skin Quiz or message our beauty consultants for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.